1. About This Policy

This policy applies to purchases made through Chids.shop, including our reusable multiplication-table learning charts and other educational products.

All requests are subject to the terms below and applicable consumer protection laws in India. Nothing in this policy limits any non-waivable rights available to customers under law.

2. Order Cancellation

If you wish to cancel an order, contact us as soon as possible and provide your order number.

• Orders that have not been dispatched may be eligible for cancellation.
• Once an order has been dispatched, cancellation may no longer be possible. Please contact us for assistance with the available options.
• If we cancel an order because the product is unavailable or we cannot fulfil it, any applicable payment will be refunded.

3. Return Eligibility

If your product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly so we can review the issue and offer an appropriate resolution under applicable law.

For a return request, please provide:

• Your order number and contact details.
• A description of the problem.
• Photographs or a short video showing the issue, if available.

Products should be kept safely until we advise you about the return or replacement process. Do not send an item back before receiving return instructions, unless required by law.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us with the relevant order details and supporting evidence, if available.

After reviewing the request, we will explain the available resolution, which may include a replacement, repair where appropriate, return, or refund as required by the circumstances and applicable law.

5. Change of Mind

If you no longer want a product after placing an order, contact us to check whether cancellation or return is possible.

Change-of-mind requests may be subject to product condition, dispatch status, and the return terms disclosed at purchase. This section does not restrict remedies required by applicable law.

6. Refund Processing

Once a refund is approved, we will initiate it using the original payment method wherever possible, or another lawful method agreed with the customer.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. We will communicate any available refund status or reference details.

7. Shipping Charges

Shipping charges and return shipping arrangements will depend on the reason for the return and applicable law. Where an error or product issue is attributable to us, we will handle reasonable return or delivery costs as required by applicable law.

Any applicable shipping deductions or charges will be communicated transparently and will not override statutory customer rights.

8. Cash on Delivery Orders

If you placed a Cash on Delivery (COD) order and need to cancel it before dispatch, contact us as soon as possible.

If a refund is due for a COD order already paid for, we will contact you to arrange a suitable refund method and any necessary verification.

9. Return Inspection

Where inspection is reasonably necessary, we may review the returned product and the information supplied to verify the reported issue. We will communicate the outcome and next steps. An inspection will not remove any rights available under applicable law.

10. How to Request a Cancellation or Refund

Please contact our support team and include your order number, registered phone number or email address, and a short explanation of your request.

11. Policy Updates

We may update this policy to reflect changes in our business operations or legal requirements. The latest version will be published on this page with its updated date.