1. Order Processing

After you place an order on Chids.shop, we verify the order details and prepare the product for dispatch.

Orders are generally processed within [10 Am to 6 Am From Monday to Friday] business days after order confirmation and, where applicable, successful payment verification.

Processing may take longer during public holidays, promotional periods, or unexpected operational delays. Any significant known delay will be communicated where possible.

2. Shipping Areas

We deliver to serviceable locations within India, subject to courier availability and the delivery address supplied at checkout.

Before placing an order, please ensure that your PIN code and complete address are correct and serviceable.

3. Estimated Delivery Time

Estimated delivery time depends on your location, courier service, and order processing time.

• Order processing: [Enter your processing time].
• Estimated transit time: [Enter your courier’s usual delivery estimate].

Delivery estimates are indicative and are not guaranteed unless expressly stated. Remote locations, weather conditions, public holidays, courier disruptions, or other unforeseen events may cause delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offer will apply only according to its stated conditions. We will disclose applicable delivery fees before you place an order.

5. Order Tracking

Where tracking is available, we will share the tracking number or shipment link through the contact details provided with your order, or make it available through the relevant order page.

Tracking updates are provided by the courier and may occasionally take time to appear.

6. Incorrect Address or Contact Details

Please check your delivery address, PIN code, and phone number carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after dispatch. Additional delivery charges may apply where permitted and disclosed, for example if a shipment must be redirected.

7. Failed Delivery

A delivery may fail if the recipient is unavailable, the address is incomplete, the PIN code is incorrect, or the courier cannot reach the delivery location.

If your shipment is delayed or marked as undelivered, contact us with your order number so we can help check the available options with the courier.

Any re-delivery, cancellation, or refund will be handled according to the circumstances, our published policies, and applicable law.

8. Damaged or Incorrect Orders

Please inspect your learning chart when it arrives. If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and photographs of the item and packaging, if available.

We will review the issue and provide an appropriate resolution under our Refund & Cancellation Policy and applicable consumer protection laws.

9. Cash on Delivery

If Cash on Delivery (COD) is offered for your PIN code, payment must be completed according to the instructions provided by the delivery service.

COD availability may depend on the delivery location, courier service, and order eligibility.

10. Delays Beyond Our Control

We make reasonable efforts to dispatch orders promptly. However, delays can occur because of weather, transport interruptions, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

If we become aware of a significant delay, we will provide an update where reasonably possible. This section does not limit rights available to customers under law.

11. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact us with your order number.

12. Policy Updates

We may update this Shipping & Delivery Policy to reflect changes in our operations, courier arrangements, or legal requirements. The latest version will be published on this page with its updated date.